Yes. We have both military FPO/APO and international shipping options. See our guide on: How to Efficiently Ship to an APO/FPO Address: Simplified

Most orders ship within 1-3 business days. Custom embroidery orders typically ship within 2-4 business days. Shipping times may take longer during deployment cycles and other high demand seasons.

Most domestic US customers can expect delivery:

• 1-3 business days of shipment with priority shipping.
• 2-5 business days of shipment with standard or economy shipping.
• 3-30 business days of shipment for FPO and international shipping.

Yes. Have your email and order number available and check the current status here: Check Order Status>>

Yes. You can update your shipping address from the order status page, even after your order is placed.

• Click the "VIEW ORDER STATUS" link in your order confirmation email.
• Click on the "Update Shipping Address" button under the shipping & billing address section.

*The shipping address cannot be updated after the order is shipped. Please make any shipping address changes as soon as possible.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. Returns and exchanges include free shipping on any/all items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. See Exceptions / non-returnable items below for more considerations.

Exchanges
The fastest way to ensure you get what you want is to return the item you have by submitting a return request, and make a separate purchase for the new item. In most cases, once the return is accepted and you are provided a return label/instructions, we can refund the original item immediately.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of receiving your item(s) at our warehouse. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fleetsheets.com.

Submit a return request
Click the profile icon in our website header and then request a return.

1. Log in to your order account: Order Status Page
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.

If your return request is approved and requires shipping, then we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. After the product is returned, inspected, and accepted, There is a 5% product restocking fee and your refund will be processed quickly. Typically refunds are returned within 3-5 business days, depending on your bank and payment method.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For orders/items shipped outside the continental US, we accept a 90-day return policy, which means you have 90 days after receiving your item to request a return. Certain types of items cannot be returned, like sale items, customized items, or gift cards. Please get in touch if you have questions or concerns about your specific item. Exceptions can be made on a case-by-case basis.

You can always contact us for any return question at support@fleetsheets.com.

You can return or exchange your item(s) by submitting a return request.

Submit a return request:
Click the profile icon in our website header and then request a return.

1. Log in to your order account: Order Status Page
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return, exchange, or cancel reason and add a note for the store.
8. Click Request return.

If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty/Broken’ when selecting a reason for your return.

We're sorry if there's an item missing from your order. Here’s what could’ve happened:

• We may have sent your items in separate parcels - you can see if your order has been split into multiple parcels in 'Order Status Page'.

• The item you ordered may have been out of stock - we would've sent you an email about this.

• If some of your items are being shipped from another warehouse, their delivery times may differ, so it's worth checking your expected delivery date and tracking in 'Order Status Page'.*

If you’ve received all your parcels and something you ordered is missing, please get in touch with our Customer Support team within 30 days of your order being delivered.

Can I update my shipping address?

Yes. You can update your shipping address from the order status page, even after your order is placed.

• Click the "VIEW ORDER STATUS" link in your order confirmation email.
• Click on the "Update Shipping Address" button under the shipping & billing address section.

Can I cancel my order?

You can cancel your order before it ships by submitting a return request so we can process the cancellation.

Submit a return request:
Click the profile icon in our website header and then request a return.

1. Log in to your order account: Order Status Page
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason or cancel reason and add a note for the store.
8. Click Request return.